Delivery Information
1) How long does it take to dispatch my order?
We aim to process and dispatch all orders within 2 working days after payment has been received.
2) Freight Options
We offer a range of shipping options to suit your needs. Available choices may include:
🚚 Flat Rate Standard Shipping – Reliable and cost-effective delivery from $15.
🚀 Express Shipping – Faster delivery for urgent orders with extra cost. Customer must request for this option when place order.
📦 Tracked Shipping – Keep an eye on your package with tracking updates. Customer must request for this option when place order.
🌍 International Shipping – Available for select locations.
*Shipping times and costs vary based on location and selected service.
*Please Note For Large orders: Due to the bulky nature of some of our items we reserve the right to adjust the freight component. We will always advise if this is going to occur and we will always try our best to maintain competitive freight prices.
3) Delivery address
We only accept a street address for delivery's. No PO BOX Numbers.
4) Shipping fee error
We reserve the right to cancel any order if the actual shipping fee exceeds the amount shown at checkout, in cases where the correct shipping fee fails to display or is unavailable for selection during checkout.
If your order is overcharged for shipping, we will promptly investigate and discreetly issue a refund as appropriate.
5) Store Pickup
Store pick up is a delivery option available for customers who would like to pre-order items and collect from our store.
Our store is at Unit 1, 132 East West Arterial Road, Hendra QLD 4011. Hours: 9:30AM - 2:30PM on Monday, Tuesday, and Wednesday and 10:00AM - 1:00PM Saturday.